Marketplace Terms & Conditions / Return Policy
Terms and Conditions for Sincere Wines Online
Effective Date: January 1, 2025
Welcome to Sincere Wines Online, operated by Mason Consolidated Holdings. By accessing or using our website at www.sincerewinesonline.com ("the Site"), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using the Site.
1. Acceptance of Terms
By accessing or using the Site, you confirm that you are at least 21 years of age and agree to these Terms and Conditions. If you do not agree to these terms, you must not use the Site.
2. Purchases and Payment
a. Eligibility: Purchases are only available to individuals 21 years or older. Proof of age may be required upon delivery.
b. Payment: All payments are processed securely via third-party payment providers. We accept major credit cards and other methods as listed at checkout.
c. Pricing: Prices are subject to change without notice. All prices are listed in USD and include shipping for residents in California unless otherwise stated. Taxes and additional shipping fees for other regions may apply.
3. Shipping and Delivery
a. Shipping Regions: We currently ship to California and offer customer pick-up at our Paso Robles warehouse facility. Please check our shipping policy for detailed information.
b. Delivery: Delivery times are estimates and may vary due to external factors. Sincere Wines Online is not responsible for delays caused by shipping carriers.
c. Damaged or Lost Shipments: If your shipment arrives damaged or is lost, please contact us within 7 days of receipt.
4. Returns and Refunds
a. Return Policy: Due to the nature of our products, all sales are final. However, we are committed to customer satisfaction and will review requests on a case-by-case basis.
b. Damaged or Incorrect Shipments: If you receive a damaged or incorrect shipment, please notify us within 7 days of receipt to request a replacement or refund. Contact us with your order details and photos of the issue.
c. Pick-Up Orders: Customers who opt for pick-up at our Paso Robles warehouse are encouraged to inspect their order upon receipt. Any issues must be reported immediately.
5. Use of the Site
You agree to use the Site only for lawful purposes. Prohibited activities include, but are not limited to:
6. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of Mason Consolidated Holdings or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content on the Site is strictly prohibited.
7. Limitation of Liability
To the fullest extent permitted by law, Sincere Wines Online and Mason Consolidated Holdings are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or the purchase of our products.
8. Indemnification
You agree to indemnify and hold harmless Sincere Wines Online, Mason Consolidated Holdings, and its affiliates from any claims, losses, liabilities, damages, or expenses arising from your use of the Site or violation of these Terms and Conditions.
9. Governing Law
These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Site constitutes acceptance of the revised terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Mason Consolidated Holdings, DBA Sincere Wines Online
Email: Contact Us
Thank you for choosing Sincere Wines Online. We look forward to serving you!
Effective Date: January 1, 2025
Welcome to Sincere Wines Online, operated by Mason Consolidated Holdings. By accessing or using our website at www.sincerewinesonline.com ("the Site"), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using the Site.
1. Acceptance of Terms
By accessing or using the Site, you confirm that you are at least 21 years of age and agree to these Terms and Conditions. If you do not agree to these terms, you must not use the Site.
2. Purchases and Payment
a. Eligibility: Purchases are only available to individuals 21 years or older. Proof of age may be required upon delivery.
b. Payment: All payments are processed securely via third-party payment providers. We accept major credit cards and other methods as listed at checkout.
c. Pricing: Prices are subject to change without notice. All prices are listed in USD and include shipping for residents in California unless otherwise stated. Taxes and additional shipping fees for other regions may apply.
3. Shipping and Delivery
a. Shipping Regions: We currently ship to California and offer customer pick-up at our Paso Robles warehouse facility. Please check our shipping policy for detailed information.
b. Delivery: Delivery times are estimates and may vary due to external factors. Sincere Wines Online is not responsible for delays caused by shipping carriers.
c. Damaged or Lost Shipments: If your shipment arrives damaged or is lost, please contact us within 7 days of receipt.
4. Returns and Refunds
a. Return Policy: Due to the nature of our products, all sales are final. However, we are committed to customer satisfaction and will review requests on a case-by-case basis.
b. Damaged or Incorrect Shipments: If you receive a damaged or incorrect shipment, please notify us within 7 days of receipt to request a replacement or refund. Contact us with your order details and photos of the issue.
c. Pick-Up Orders: Customers who opt for pick-up at our Paso Robles warehouse are encouraged to inspect their order upon receipt. Any issues must be reported immediately.
5. Use of the Site
You agree to use the Site only for lawful purposes. Prohibited activities include, but are not limited to:
- Impersonating another person or entity
- Interfering with the Site’s functionality
- Attempting to gain unauthorized access to our systems
- Using the Site to distribute harmful or unlawful content
6. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of Mason Consolidated Holdings or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content on the Site is strictly prohibited.
7. Limitation of Liability
To the fullest extent permitted by law, Sincere Wines Online and Mason Consolidated Holdings are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or the purchase of our products.
8. Indemnification
You agree to indemnify and hold harmless Sincere Wines Online, Mason Consolidated Holdings, and its affiliates from any claims, losses, liabilities, damages, or expenses arising from your use of the Site or violation of these Terms and Conditions.
9. Governing Law
These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Site constitutes acceptance of the revised terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Mason Consolidated Holdings, DBA Sincere Wines Online
Email: Contact Us
Thank you for choosing Sincere Wines Online. We look forward to serving you!
